You’ll be asked if this was a suspicious login. If you receive a Duo Push request on your phone and you aren't trying to log in to that application tap I'm not logging in to deny the request. If you enter an incorrect code, tap OK on your phone, and return to the Duo Universal Prompt where you can click or tap Other options to choose a different way to log in or to try Duo Push again.

If your organization requires Duo Push verification, Duo Universal Prompt displays a six-digit code on-screen when you choose to use Duo Push to log in to that application.Įnter the code shown on your screen into Duo Mobile and tap Verify to approve the login request. You will need Duo Mobile version 4.16.0 or later installed on Android 8 or newer to verify a Duo Push request with a code. This protects you from approving login requests not made by you and helps keep your accounts and information safe. Your organization may wish for you to enter a verification code shown within the Duo Universal Prompt into Duo Mobile when you approve a Duo Push request. If you're not able to scan your fingerprint using the sensor you can also approve the Duo authentication request using the device's passcode (the same one you use on the Android lock screen). If you're using a device with a fingerprint reader you'll need to scan your finger each time you authenticate via Duo Mobile (if required by your administrator). Toggle All Duo Mobile notifications to on.ĭuo Mobile also supports fingerprint verification for Duo Push-based logins as an additional layer of security to verify your user identity. On the following Duo Mobile app information screen, tap Notifications.

Press and hold on the Duo Mobile app icon and then select App info.

If your phone is running Android 13 or later, you may need to enable Duo Push notifications. Tapping on the push request notification itself (instead of tapping the notification actions) takes you to the full Duo Push screen in Duo Mobile. Tap Approve in the notification to finish logging in to the Duo-protected application. When the Duo Push notification shows up on your screen, tap where indicated to view the available actions: Approve or Deny. Tap OK to continue to the Duo Mobile app. You can still approve a Duo Push request by opening the Duo Mobile app and approving the pending authentication. If you tapped Yes, this was a suspicious login, Duo will silence all Duo Mobile notifications for the next 20 minutes. If you made a mistake or the login isn't suspicious, tap No to deny the request without reporting it. If you aren't trying to log into an application or service protected by Duo and don't recognize the request, tap Yes to notify your organization's Duo administrator. If you get a login request that you weren't expecting, press Deny to reject the request. If you choose to authenticate with Duo Push, you'll get a login request sent to your phone - just press Approve to authenticate. Now you're able to respond to Duo Push authentication requests, or generate passcodes to log in to applications. You'll see your newly-added Duo account in the accounts list. If you feel comfortable using Duo Mobile to log in to applications you can tap Skip.

Tap Practice now to go through some training screens like this one. It's a good idea to take a few minutes to practice approving and denying Duo authentication requests if you haven't used Duo before. Give the new account a name to complete adding it to Duo Mobile. If you're prompted to allow Duo Mobile permission to take pictures and record video, please grant it. Use your camera to scan the QR code shown by Duo Enrollment in your browser. To proceed with adding your initial Duo account to Duo Mobile, tap Use a QR code. Launch Duo Mobile and tap Set up account. When you enroll in Duo for the first time and choose to add an Android device or use Duo Push, you're shown a QR code to scan with the Duo Mobile app to complete activation. To see which version of Duo Mobile is installed on your device, go to the Android Settings menu, tap Apps, then scroll down and tap Duo Mobile. Supported Platforms: The current version of Duo Mobile supports Android 10 and greater.ĭuo does not provide official support for non-standard custom Android distributions like OnePlus, LineageOS, or ColorOS, nor is Duo Mobile supported for use on ChromeOS. Find the latest version of Duo Mobile in Google Play.

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